Duration: 1 Day
Who wins? Customers, Employees and the organisation. Delivering first-class service is a successful strategy for everyone.
The Service Excellence training course covers all the essential customer service techniques enabling you to identify your customer’s needs and wants. Promote your business in a positive way through focus knowledgeable genuine motivated staff.
The course will also show you how to continue improving your business.
- Who are your customers?
- What do they need and what do they want?
- Explain the requirements of the food information labelling regulations and the responsibilities of food handlers and food businesses
- Creating a positive impression on your customers and enhance the image of your organisation
- Positive behaviour
- Turn a negative experience into a positive and more
- How are we doing now?
Our Service Excellence course is aimed at individuals and companies involved in the delivery of customer service. It is a highly participative, trainer-led course which gives the participants the skills and knowledge they can immediately use in the workplace.
0141 413 5237